Frequently Asked Questions

  • Do you offer custom orders?

Ah Wei Workshop do not offer custom orders in any shape or colors.
Kindly Leather offers custom orders for bag charms.
Please email us at esuz@esuzhandmade.com for more information.

  • When can I expect to receive my order?

We have the estimated processing time and shipping time listed in each product description. In general, the “Made to Order” items took 1-2 weeks to process, and the shipping time would depend on your location. Standard shipping from Taiwan is estimated to take 9-14 business days, but we have seen delays in delivery since the start of pandemic. In conclusion, we estimate about 1-1.5 months from ordering to delivery. Be sure to place your order as soon as possible if you are expecting for it to arrive within a certain time. Feel free to contact us if you would like to upgrade to expedited shipping.

  • Will I know when my order ships?

Yes! You will receive an email with a tracking number once your order has shipped.

  • Can I change my shipping address?

Please contact us as soon as possible via email to update your shipping address and provide your name and order number. We can no longer change the shipping address once the order has been shipped.

  • Do I pay the custom fees?

Please check the product location on the product listing. Some products are shipped directly to you from Taiwan. The buyer is responsible to pay customs duties, fees or taxes.

  • My parcel's tracking shows it departed from Taiwan and no update after that.

If you are in the United States, the USPS does not provide tracking for shipment from Taiwan. It is normal to have nothing shown after the parcel's departure from Taiwan. Please contact us if you have any questions.

  • What is your return policy?

If you would like to return your product, please make sure that the goods are in the same condition as received. The return must be made within 7 days of receiving your order.

  1. Contact us via email with your name, order number, and reasons of return.
  2. Please include a copy of your order information in the package when returning goods.
  3. Products must be returned in the same condition as received.
  4. The cost of the return is the sender’s responsibility.
  5. Any returns must be sent no later than 7 days from receipt of goods.
  6. We will refund the amount to the original payment method within 7 business days.
  • Is the teacup included with teacup creatures? (Ah Wei Workshop)

Yes, the teacup is included as shown in the item pictures.

  • Will sold-out teacup creatures be available in the future? (Ah Wei Workshop)

Yes and no. While most of the teacup creatures come back but a few of them vanish away. Feel free to email us about the teacup creatures that interest you!

  • Will these leather accessories fade? (Kindly Leather)

No, we painted our products with specialized leather acrylic paint. They are good for long-time uses.

  • What to do if my leather accessory grow mold? (Kindly Leather)

Don’t worry. Use a damp cloth to wipe away any spots of mold growths, dry it away from direct sunlight, and moisturize your leather accessory with leather conditioner. You’re leather accessory will be good to go after these simple steps.